FAQs - Revision history

Davo: /* What happens when I click the Print button? */

2025-10-06T20:43:26Z

‎What happens when I click the Print button?

Davo: /* What happens when I click the Print button? */

2025-10-06T20:42:53Z

‎What happens when I click the Print button?

Davo: /* What happens when I click the Print button? */

2025-10-06T20:40:24Z

‎What happens when I click the Print button?

Davo: /* What happens when I click "Print"? */

2025-10-06T20:39:29Z

‎What happens when I click "Print"?

Davo: /* What is the print resolution? */

2025-05-15T12:30:07Z

‎What is the print resolution?

Davo: /* How long will it take to get my printer? */

2025-05-15T12:29:51Z

‎How long will it take to get my printer?

Davo: /* How long will it take to get my printer? */

2025-05-15T12:29:36Z

‎How long will it take to get my printer?

Davo: /* What do the printers come with? */

2025-05-15T12:28:41Z

‎What do the printers come with?

Davo: /* How do you do the training? */

2025-05-15T12:28:25Z

‎How do you do the training?

Davo: /* Why is there mandatory training? */

2025-05-15T12:26:45Z

‎Why is there mandatory training?

@@ Line 330: / Line 330: @@
 ## M221 Flow setetings
 ## M728 Motor Current settings
-# Next, Repetrel sends the text of the first gcode file, line by line. NOTE: if your GUI had some value(s), and the gcode file has conflicting value(s), the LATEST UPDATES OVERWRITE THE EARLIER VALUES. Likewise, if you adjust some values on the GUI after the gcode has set them, THE LATEST UPDATES OVERWRITE THE EARLIER VALUES. In fact, no matter what you're doing, THE LATEST UPDATES OVERWRITE THE EARLIER VALUES.
+# Next, Repetrel sends the text of the first gcode file, line by line. NOTE: if your GUI had some value(s), and the gcode file has conflicting value(s), ''THE LATEST UPDATES OVERWRITE THE EARLIER VALUES''. Likewise, if you adjust some values on the GUI after the gcode has set them, ''THE LATEST UPDATES OVERWRITE THE EARLIER VALUES''. In fact, no matter what you're doing, ''THE LATEST UPDATES OVERWRITE THE EARLIER VALUES''.
 # After this file has all been sent, if there is another gcode file, it will be executed line by line.

@@ Line 330: / Line 330: @@
 ## M221 Flow setetings
 ## M728 Motor Current settings
-# Next, Repetrel sends the text of the first gcode file, line by line.
+# Next, Repetrel sends the text of the first gcode file, line by line. NOTE: if your GUI had some value(s), and the gcode file has conflicting value(s), the LATEST UPDATES OVERWRITE THE EARLIER VALUES. Likewise, if you adjust some values on the GUI after the gcode has set them, THE LATEST UPDATES OVERWRITE THE EARLIER VALUES. In fact, no matter what you're doing, THE LATEST UPDATES OVERWRITE THE EARLIER VALUES.
 # After this file has all been sent, if there is another gcode file, it will be executed line by line.

@@ Line 328: / Line 328: @@
 ## M721 Unprime settings
 ## M722 Prime settings
-## m221 Flow setetings
+## M221 Flow setetings
 ## M728 Motor Current settings
 # Next, Repetrel sends the text of the first gcode file, line by line.

@@ Line 320: / Line 320: @@
 If your tablet has been sitting without being charged, and the battery drains completely, you must charge it to FULL (18+ hours) before it will reboot. Once it has been fully charged, hold down the power button until you see activity on the screen. Be sure to boot in Windows (not Android) mode. Sorry, this is not our design.
-== What happens when I click "Print"? ==
+== What happens when I click the Print button? ==
 When you initiate a print job by clicking the print button, the following happens, in this order:

@@ Line 113: / Line 113: @@
 Our Actual position resolution is better than than 5 microns in the x and Y, and 0.5 microns in the Z. The repeatability is about 25 microns in the x and y, and about 10 microns in the Z axis.
-The real metric that is not properly asked it the Feature size: can you print an artifact that is say 50 microns reliably? This industry needs new standards, until we have them, we deal with this by actually arranging a skype call with a possible customer, where we make a part and let you inspect it, this way you know the whole story, what it takes to make a part, and what kind of quality you can expect from our printer.
+The real metric that is not properly asked it the Feature size: can you print an artifact that is say 50 microns reliably? This industry needs new standards, until we have them, we deal with this by actually arranging a Teams/Zoom call with a possible customer, where we make a part and let you inspect it, this way you know the whole story, what it takes to make a part, and what kind of quality you can expect from our printer.
 We are NOT interested in selling printers that do not satisfy the needs of our customers, there are plenty of people that like what we have, we want you to find the right technology to meet your needs.
-Feel free to arrange for a skype session, and one of us will be happy to walk you through the process.
+Feel free to arrange for a Teams/Zoom session, and one of us will be happy to walk you through the process.
 ==What is the thickness of the layers?==

@@ Line 77: / Line 77: @@
 # Upon receipt of payment or a PO, we'll send a Sales Order and customize a unit to your order.
 # We'll ship your unit and send you tracking information.
-# We're available to skype with you to help you get set up and answer any questions you have.
+# We're available to Teams/Zoom with you to help you get set up and answer any questions you have.
 # We're here to help you out with anything you need, as best we can.

@@ Line 72: / Line 72: @@
 # We'll send you a Quotation.
-# We'll do the first skype/teamviewer9 training session (hardware/software overview, leveling the bed, setting the Z height, and printing in plasticine).
+# We'll do the first Teams/Zoom and AnyDesk training session (hardware/software overview, leveling the bed, setting the Z height, and printing in plasticine).
 # We'll send a new Quotation if needed.
 # If everything is as you want it, we'll send an invoice.
 # Upon receipt of payment or a PO, we'll send a Sales Order and customize a unit to your order.
 # We'll ship your unit and send you tracking information.
 # We're available to skype with you to help you get set up and answer any questions you have.

@@ Line 46: / Line 46: @@
 * Electronics, including Windows TabletPC
 * Motion Control components - motors, linear bearings, ball screws, etc.
-* Skype/AnyDesk training - STRONGLY ENCOURAGED - SEE NEXT SECTION
+* Teams/Zoom  and AnyDesk training - STRONGLY ENCOURAGED - SEE NEXT SECTION
 * Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1 gallon ziplock bag.

@@ Line 24: / Line 24: @@
 === How do you do the training? ===
-. You need to have downloaded and installed regular skype ( https://www.skype.com/en/get-skype/ ) - not the "for business" version - and registered a free account. You don’t need a camera, but you do need a microphone. Direct link: https://go.skype.com/windows.desktop.download
+. You need to have downloaded and installed regular Teams or Zoom.
 . You need to have downloaded and installed AnyDesk ( https://anydesk.com/en ), the free client for non-commercial use. Direct link: https://download.anydesk.com/AnyDesk.exe?_ga=2.89179032.2069644343.1625064922-1555606526.1625064922
-. You need to be online with skype and AnyDesk running, and be logged in to your skype account.
+. You need to be online with Teams/Zoom and AnyDesk running, and be logged in to your Teams/Zoom account.
-This works best for you if you have two displays (or two computers), with the AnyDesk window on one and the skype window on the other, although it does work with one screen (just not as well). To start, you can skype me (hy.rel, johns creek) or give me your account ID and I’ll skype you. Then I’ll give you my AnyDesk ID and password, and you will control my computer.
+This works best for you if you have two displays (or two computers), with the AnyDesk window on one and the Teams/Zoom window on the other, although it does work with one screen (just not as well). To start, we'll set up an appointment via email. When it's appointment time, we'll join the meting, and then I’ll give you my AnyDesk ID and password, and you will control my computer.
 This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use AnyDesk.

@@ Line 12: / Line 12: @@
 === Why is there mandatory training? ===
-Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Skype and AnyDesk) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.
+Here at Hyrel, we believe that no training equals a bad printing experience. We are NOT in business to work hard and then have our customers have a bad experience. We include up to five hours of online training (via Teams/Zoom and AnyDesk) to ensure that you can get reasonable, reliable results out of your printer. All of our models are compatible with this training.
 It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, and many people have inaccurate ideas of what a printer can do and what it takes to make a good part. We have no interest in selling a printer to a person, only to have them find out it will not work for them. Our mission is to create and sell print systems to people that will use them and find great satisfaction in being our customers.
@@ Line 18: / Line 18: @@
 We have had great experiences with those who have taken this training, as it gives them each a better idea of the printer and its capabilities. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. We believe that our printer is perfect for many customers, but not all customers. Until you have some idea of how it operates, you have no actual first-hand information to make a good decision. And we want our printers to go to people who will use them to do things other printers cannot do.
-We have two training sessions that we do one-on-one, and during that session we use AnyDesk and Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Skype).
+We have two training sessions that we do one-on-one, and during that session we use AnyDesk and Teams/Zoom , and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Teams/Zoom ).
 If you have a strong interest, then please contact us to set up a session.